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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Set out below are the business terms in which 'The Stockbridge Clinic' (Face Clinic Medical Ltd) provides a service to its clients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment with us.

1. Appointments

  • All clinicians at 'The Stockbridge Clinic' (Face Clinic Medical Ltd) are trained and approved in accordance with our treatment protocols and therefore we do not guarantee continued treatment with a named doctor.
  • Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:
  • 'The Stockbridge Clinic' (Face Clinic Medical Ltd) will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by 'The Stockbridge Clinic' (Face Clinic Medical Ltd) will be rebooked as soon as convenient for our client.
  • If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to lose your deposit.
  • Reception and waiting rooms are at ground level. Treatment rooms are down a single flight of stairs with no lift accessible; regretfully we cannot currently treat patients with mobility restrictions. 
  • If you do not attend your appointment with no attempt made to let us know, this will lose your deposit.
  • Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or losing your deposit.
  • Please see Cancellation and Payment Protection Policies for more information.

2. Payment Protection Policy

To secure an appointment with The Stockbridge Clinic, you will pay a deposit to secure your booking. This applies to all appointments and ranges from £25 for some skin treatments, and from £50 to up to £150 for some doctor-led appointments.

  • You will need to accept the terms of Payment Protection Policy before proceeding with your appointment.
  • This deposit will be deducted from any treatment undertaken within 4 weeks of your appointment time.
  • If you do not attend your appointment without letting us know and there is no attempt to reschedule, or cancel within the 48 hours as set out in the cancellation policy, your card will be charged to the relevant amount in relation to your booking.

For more information regarding cancellation charges, please refer back to the cancellation policy.

3. Cancellation Policy

Our cancellation policy is in place to ensure that we are able to maximise our appointment availability for all of our clients. This ensures that we are able to offer a cancelled appointment time to a client who needs it.

Should you need to cancel or reschedule, please do so 48 hours before your appointment date.

Any cancellation or reschedule within 48 hours will result in loss of deposit.

If you do not show up for your appointment and make no attempt to cancel it, you will lose your deposit. .

Appointments cancelled with more than 48 hours notice will have their deposit refunded.  Please note that we do not hold card details for security reasons and will request your bank details to issue a bank transfer refund to.

For further information, see the payment protection policy.

4. Suitability for treatment

  • We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
  • It is the client’s responsibility to ensure that they provide 'The Stockbridge Clinic' (Face Clinic Medical Ltd) with relevant medical history and medication details prior to each treatment.
  • We cannot treat any clients who are under 18, pregnant or breast-feeding.

5. Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • Consultation and assessment
  • Provision of information and advice
  • Safe treatment with evidence based products
  • Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

6. Treatment Courses

  • Treatment courses are purchased as a package for the named patient and may not be transferred to another person. Subject to the patient’s statutory rights, once a course has commenced, the course fee is non-refundable where the patient changes their mind or becomes unable or unwilling to complete the course for reasons unrelated to any breach by the Clinic.
  • Where a patient cannot complete a course, the unused portion of the amount originally paid may be converted into Clinic credit. This credit may be redeemed against any other clinically suitable treatment provided by the Clinic within 12 months of the original course-payment date.
  • The unused balance will be calculated proportionately by reference to the course price actually paid and the number of treatments remaining. Any alternative treatment remains subject to clinical assessment and suitability. Where the alternative treatment costs more than the available credit, the patient must pay the difference. Any unused credit remaining after the 12-month period will expire.
  • The Clinic’s usual cancellation policy continues to apply to individual appointments booked as part of a course.
  • If the Clinic cancels or is unable to provide the remaining treatment, or if the patient is entitled to a remedy under applicable consumer law, the patient’s statutory rights—including any right to repeat performance, a price reduction or a refund—will not be affected.

7. Liability

  • 'The Stockbridge Clinic' (Face Clinic Medical Ltd) will not be liable in contract or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
  • For your safety and that of others we ask that you read and adhere to the Safety Charter, in order for your treatment to be carried out.
  • It is the client’s responsibility to ensure that they provide 'The Stockbridge Clinic' (Face Clinic Medical Ltd) with all relevant medical history and medication details prior to each treatment. 'The Stockbridge Clinic' (Face Clinic Medical Ltd) will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, 'The Stockbridge Clinic' (Face Clinic Medical Ltd) regarding the care of a treated area. Nothing in these terms of business shall exclude or limit 'The Stockbridge Clinic' (Face Clinic Medical Ltd) liability for death or any personal injury resulting from 'The Stockbridge Clinic' (Face Clinic Medical Ltd) negligence.

8. Your right to complain

  • We endeavour to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at 'The Stockbridge Clinic' (Face Clinic Medical Ltd) you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help and will support you through the process.
  • Our full Complaints Procedure can be found here. 
  • The member of staff who initially receives the complaint will convey the details to the Director. Where this cannot be resolved immediately, you will receive communication within three working days of our receipt of your complaint to confirm that an investigation into the matter is underway and that a response will be made as soon as possible. Further details of our complaints procedures will be shared with you at this time.